TERMS & CONDITIONS
CUSTOMER CARE
At Kirana Koncept, we deliver across India and aim to dispatch all orders within 2–4 business days. Delivery usually takes 3–7 business days, depending on your location. All product prices are inclusive of taxes and standard shipping charges.
Once your order is shipped, you'll receive a tracking link via email or SMS. While we strive for timely delivery, delays can occasionally happen due to weather, holidays, or courier issues. If your package arrives late, damaged, or incorrect, please contact us within 48 hours at customersupport@kiranakoncept.com
— we’ll make it right.
PRIVACY & SAFETY
​We want you to love what you receive from Kirana Koncept. If something isn’t right—whether it’s damaged, defective, or not what you ordered—please email us at customersupport@kiranakoncept.com
within 48 hours of delivery with your order number and clear photos of the issue. Once reviewed, we’ll guide you through a return or exchange, whichever is applicable.
Please note: items must be unused, in their original packaging, and returned with all tags intact. We do not accept returns or exchanges on sale items, custom orders, or anything that shows signs of use.
Approved returns will be refunded as store credits only, which you can use for future purchases with us. Store credits are issued within 7–10 business days after we receive the returned product.
We do not offer reverse pickups at this time, so you may be required to self-ship the item to our return address, which will be shared during the process.